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Trophy handling instructions

Shipment documents, photos, and videosGPS tracker
Call Chad and Jason for packaging assistance.+1 714 388 6133Available any time for the unpacking and repacking process. Other important contacts
The crated trophy shipment on its pallet

All wood is ISPM 15 HT stamped and compliant.

Do not throw away anything.

If any components are lost or missing at any time, contact the Hoku Props team immediately to resolve it.

Everything included in the parcel must be returned to the pallet in the exact state it was received, except the blue shrink wrap and poly-banding. Hoku Props Inc is not responsible for damage caused by lost protective shipping material.

ISPM 15 heat treatment stamp on the pallet wood
01

Removing the road case from the pallet

Requires 3 people. You will need a screwdriver or hand drill to remove the screws holding down the wood cage of the pallet. Have one on site.

02

Removing the trophy from the road case

Requires 3 people. Have nitrile gloves ready for each person.

03

Repacking the trophy into the road case

Requires 3 people. Have nitrile gloves ready for each person. Everything included in the parcel must go back on the pallet exactly as it was received, except the blue shrink wrap and poly-banding.

04

Reinstalling the road case onto the pallet

Requires 3 people. You will need a screwdriver or hand drill to reinstall the screws holding down the wood cage. Have one on site.

The locking tab of the brake wheels must point outwards during placement, or the locking tabs can be permanently damaged.

Where to lift the trophy

Diagram of the approved lift areas on the trophy

Important warnings

Pallet handling

  • Do not stack other pallets on top of this cargo.
  • Do not move the pallet without a forklift, pallet jack, or similar equipment.
  • Do not remove road case restraints except during proper unpacking.
  • Do not tilt the road case on its side.
  • Do not stack objects on top of the road case.
  • Do not drop the road case.
  • Do not discard the pallet, wood cage, or hardware.
  • Do not separate the pallet and road case during major moves.
  • Do not attempt to lift the road case with fewer than 3 people.
  • Do not lift the road case anywhere except the built-in handles.
  • Do not roll the road case with wheel locks engaged.
  • Do not lose any screws or wood framing parts.
  • Do not ship without securing all hardware.
  • Do not ship without poly-banding if tools are available.

Road case unboxing

  • Do not touch the trophy with bare hands.
  • Do not lift the road case lid sideways. Lift up and over only.
  • Do not allow the lid to contact the trophy.
  • Do not discard any packaging materials.
  • Do not use a non-grounded outlet.
  • Do not use a power adapter other than the included 5V adapter.
  • Do not lose any electronics or certified parts.
  • Do not repack without the original plastic and bubble wrap.
  • Do not leave road case latches unsecured.

Trophy handling

  • Do not lift the trophy by the fists.
  • Do not lift the trophy from the gold elements.
  • Do not apply pressure to the lower gold elements.
  • Do not lift using only the wing-tilt points.
  • Do not lift without supporting the base.
  • Do not slide the trophy across surfaces.
  • Do not remove the fingers without stabilizing support.
  • Always wipe fingerprints as soon as possible with a tissue and isopropyl alcohol.

Supplies for safe handling

Wipe fingerprints at the earliest convenience.

Important contacts

Trophy fabricatorHoku Props Inc

Jason Wong

[email protected]+1 714 388 6133
US customs brokerFilm Logic Customs Brokers[email protected]+1 310 352 1122
France receiverBandai Namco Entertainment Europe

Florent Gay

[email protected]
US trophy coordinatorBandai Namco Entertainment America Inc.

Kasumi Yogi

[email protected]
France customs brokerTo be confirmed

Street addresses, VAT and EORI numbers are in the shipment documents folder.