Trophy Handling Instructions
CALL JASON AND CHAD FOR PACKAGING ASSISTANCE!
Jason +1-626-558-7155
Chad +1-951-536-9497
Available ANYTIME for Unpackaging/Repackaging Process!!!!
ALL WOOD IS ISPM 15 HT STAMPED and COMPLIANT
DO NOT THROW AWAY ANYTHING – CLICK FOR MORE DETAILS
If any components are lost/missing at any time, immediately contact the Hoku Props team to resolve the problem.
Removing Road Case From Pallet Guide
(Requires 3 People) Guide to remove the road case from the shipping pallet. You will need a screwdriver or a hand drill to remove the screws holding down the wood cage of the pallet. Please make sure to have this on site.
Trophy Removal from road case Guide
(Requires 3 People) Guide to remove the trophy from the road case. Make sure to have nitrile gloves standing by for each person.
Trophy RePacking into road case Guide
(Requires 3 People) Guide to repack the trophy into the road case. Make sure to have nitrile gloves standing by for each person.
EVERYTHING THAT WAS INCLUDED IN THE PARCEL NEEDS TO BE RETURNED TO THE UNITED STATES IN THE EXACT STATE IT WAS RECEIVED (With the exception of the blue Shrink Wrap and Poly-Banding). OTHERWISE THERE WILL BE STRICT PENALTIES AND THE US CONSULATE WILL BECOME INVOLVED. CLICK FOR MORE DETAILS
If any components are lost/missing at any time, immediately contact the Hoku Props team to resolve the problem.
Re-installing Road Case onto Pallet Guide
(Requires 3 People) Guide to reinstall the road case onto the shipping pallet. You will need a screwdriver or a hand drill to reinstall the screws holding down the wood cage of the pallet. Please make sure to have this on site.
THE LOCKING TAB OF THE BRAKE WHEELS MUST BE POINTING OUTWARDS DURING PLACEMENT OR THERE CAN BE PERMANENT DAMAGE TO THE LOCKING TABS.
EVERYTHING THAT WAS INCLUDED IN THE PARCEL NEEDS TO BE RETURNED TO THE UNITED STATES IN THE EXACT STATE IT WAS RECEIVED (With the exception of the blue Shrink Wrap and Poly-Banding). OTHERWISE THERE WILL BE STRICT PENALTIES AND THE US CONSULATE WILL BECOME INVOLVED. CLICK FOR MORE DETAILS
IMPORTANT WARNINGS:
Pallet Handling — Warnings / DO NOTs
DO NOT stack other pallets on top of this cargo.
DO NOT move the pallet without a forklift, pallet jack, or similar equipment.
DO NOT remove roadcase restraints except during proper unpacking.
DO NOT tilt the roadcase on its side.
DO NOT stack objects on top of the roadcase.
DO NOT drop the roadcase.
DO NOT discard the pallet, wood cage, or hardware.
DO NOT separate the pallet and roadcase during major moves.
DO NOT attempt to lift the roadcase with fewer than 3 people.
DO NOT lift the roadcase anywhere except the built-in handles.
DO NOT roll the roadcase with wheel locks engaged.
DO NOT lose any screws or wood framing parts.
DO NOT ship without securing all hardware.
DO NOT ship without poly-banding if tools are available.
Road Case Unboxing — Warnings / DO NOTs
DO NOT touch the trophy with bare hands.
DO NOT lift the roadcase lid sideways — lift up and over only.
DO NOT allow the lid to contact the trophy.
DO NOT discard any packaging materials.
DO NOT use a non-grounded outlet.
DO NOT use a power adapter other than the included 5V adapter.
DO NOT lose any electronics or certified parts.
DO NOT repack without original plastic and bubble wrap.
DO NOT leave roadcase latches unsecured.
Trophy Handling — Warnings / DO NOTs
DO NOT lift the trophy by the fists.
DO NOT lift the trophy from gold elements.
DO NOT apply pressure to lower gold elements.
DO NOT lift using only the wing-tilt points.
DO NOT lift without supporting the base.
DO NOT slide the trophy across surfaces.
DO NOT remove fingers without stabilizing support.
Always wipe fingerprints as soon as possible with Kleenex Tissue and Isopropyl Alcohol.
Supplies for Safe Handling of Trophy:
Nitrile Gloves
Kleenex Tissues
Isopropyl Alcohol
Wipe Fingerprints at earliest convenience
ATA Carnet? (CRITICAL READ ME!!!)
This shipment is traveling internationally under an ATA Carnet, which is a special customs document that allows temporary import and export of equipment without paying duties or taxes—as long as everything listed returns exactly as it left.
Think of the carnet like a passport for the trophy kit. Just like a person needs all their documents to get home, the trophy kit needs every listed item to return in order to clear customs on the way back.
This cargo will travel from the U.S. to Sweden, then by truck to Paris, and then back to the U.S. from Paris.
Because of this:
- Nothing listed on the carnet can be lost, replaced, or discarded.
- Do not throw away the pallet, wood cage, packaging, or hardware.
- All items must return in the same condition and quantity.
Missing items can cause major fines, delays, and customs penalties for the shipper. If something is lost or missing, customs may treat it as if it was sold or abandoned in that country. That can trigger taxes, fines, and legal paperwork—and in our case, the U.S. consulate will get involved to help resolve the situation. This causes major delays and headaches for everyone.
Treat all packing materials and hardware as part of the shipment. Even things that look like “just packaging” may be required for the return trip and for customs verification.
EVERYTHING THAT WAS INCLUDED IN THE PARCEL NEEDS TO BE RETURNED TO THE UNITED STATES IN THE EXACT STATE IT WAS RECEIVED (With the exception of the blue Shrink Wrap and Poly-Banding). OTHERWISE THERE WILL BE STRICT PENALTIES AND THE US CONSULATE WILL BECOME INVOLVED.
Important Contacts
- (US Customs Broker) Film Logic Customs Brokers | export@filmlogicchb.com | +1 310 352 1122 | 15100 S. Broadway, Gardena, California 90248, USA
- (Trophy Fabricator) Hoku Props Inc | Jason Wong | jason@hokuprops.com | +1 714 388 6133 | 13438 Brookhurst St. Garden Grove, California, 92843 USA
- (Sweden Receiver) Bandai Namco Entertainment Nordic AB | Anna Holdosi Romanov | aholdosi@bandainamcoent.eu | +46 70 665 60 97 | Kungsholmstorg 11, 112 21 Stockholm, Sweden | VAT. Number: SE556571962101 | EORI: SE5565719621
- (Sweden Customs Broker) Operations Air & Sea Mob | Patrick Modin | +46 (0)70 851 09 73
- (Paris Transport Team) GOZULTING | Aboubakary Camara | +33 6 51 27 51 58 | 18 rue soleillet, 75020, Paris, France. | VAT. Number: FR80830489902 | EORI : FR830 489 902 00023
- (US Trophy Coordinator) Bandai Namco Entertainment America Inc. | Kasumi Yogi | +1 808 354 4353 | kyogi@bnea.com | 23 Odyssey, Irvine, California 92618 U.S.A.